Frequently asked questions
What is the return policy?
We accept returns on unopened, sealed products within 14 days of delivery, provided they are in their original condition. Customers are responsible for return shipping costs unless the item is faulty or incorrect.
When will I get my order?
Orders are typically processed and dispatched within 3-5 business days.
- UK orders usually arrive within 2–5 business days after being shipped via Royal Mail.
- International shipping times vary, generally 10-14 business days depending on destination and courier.
How much does shipping cost?
Shipping costs depend on your location and order size:
- UK shipping starts from a flat standard rate, with free shipping available on qualifying orders.
- International shipping is calculated at checkout based on destination and weight.
